Return and Cancel Policy

EXCHANGE & RETURN POLICY

At Hairbro, we stand behind our product. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.

WHAT ARE INELIGIBLE PRODUCTS FOR A RETURN?

The frontal lace was cut or damaged

The original packing or product was altered

The item was worn or sprayed with any hair styling products

The made-to-measure product

REFUND AND RETURN POLICY

There is no fee for cancellations on orders placed within 48 hours.

Any cancellation for orders placed on our website after 48 hours will incur a 10% restocking fee.

REFUND AND RETURN POLICY

STOCK HAIR SYSTEMS:

-Can only be returned if unworn and unaltered, whether alterations are made by you or by us at your request.

-If the base size or hair length we cut for you is incorrect, please send in photos first to prove it.

-Goods must be returned within 30 days after you receive them.

-We will only replace or refund after we have received the goods. We take no responsibility for returns lost by postal services.

- You will be responsible for the hair systems until they reach us.


CUSTOM HAIR SYSTEMS:

- If the quality issue existed in your newly-received hair system, we will take the responsibility to it .

- You must provide photos and/or videos that demonstrate the issue.

- Can only be returned if unworn and unaltered by you.

- Goods must be returned within 30 days after you receive them.

- Refunds can be claimed if the product is unworn and unaltered by you.

- Refund attracts 50% service fee.

- In order to cover labor and material costs, you will only recieve a 50% refund if you cancel a custom order before you recieve it.

- If you order a wrong custom made hair system accidentally, the hair system cannot be returned for a refund. If you would like us to adjust it, extra cost will be charged accordingly.

- You will be responsible for the hair systems until they reach us.

REPAIR ORDERS:

What repair service covers:

-Professional Cleaning

Remove glue and other residue from base.

-Mending base tears

If you have a PU base, we will brush on a new layer of PU.

-Lace front change

Edges fray over time, replacement achieves a more natural look.

-Hair refill Loose

Hairs are removed and replaced with new hair that is color and density matched.

NOTE

We CANNOT replace all the hair on the system. We replace loose hair with new hair.

However, over time old hair will continue to loosen and shed.

While repair prolongs hair system’s lifespan, it is a short term solution. The only long term solution is to buy a new hair system.

No refunds are offered for repair under any condition.

ACCESSORIES:

-Refund can only be given if packaging is unopened.